Last updated: October 24, 2026
At Coleopterax, we are committed to providing high-quality silicone compounds and technical materials for electrical insulation, sealing, and protection. If you are not satisfied with your purchase, our Refund and Returns Policy explains how returns, replacements, and refunds are handled.
This policy applies to products purchased directly through the Coleopterax online store.
1. Return Eligibility
Customers may request a return if the product meets the following conditions:
- The product is unused, unopened, and in its original packaging.
- The product is returned with all original labels, seals, and accompanying documentation.
- The product has been stored and handled in accordance with the manufacturer’s instructions.
- Proof of purchase, such as an order confirmation or invoice, is provided.
Due to the technical nature of silicone compounds, products that have been opened, partially used, mixed, contaminated, or improperly stored may not be eligible for return unless the product is defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws.
2. Products That Cannot Be Returned
Unless required by applicable law, the following products may not be eligible for return:
- Opened or partially used silicone compounds.
- Products that have been mixed, applied, or altered after delivery.
- Products contaminated through improper handling or storage.
- Products damaged after delivery due to misuse or failure to follow the manufacturer’s instructions.
- Custom-made, specially formulated, or specially ordered products that cannot reasonably be resold.
These exclusions do not affect any mandatory rights customers may have under applicable law, including rights relating to defective or incorrectly supplied products.
3. Damaged, Defective, or Incorrect Products
Please inspect your order upon delivery. If a product arrives damaged, defective, leaking, improperly sealed, or different from the product you ordered, contact us as soon as possible.
Please provide:
- Your order number.
- A description of the issue.
- Photographs of the product, packaging, and shipping damage, where applicable.
- Any relevant batch or lot number shown on the packaging.
Do not use or mix a product if its packaging is damaged or if you suspect that its quality or integrity has been compromised.
After reviewing your claim, Coleopterax may offer an appropriate remedy, such as a replacement, repair where applicable, refund, or another solution required by law. We will inform you of the next steps.
4. How to Request a Return
To request a return or refund, contact us using the contact details provided on our website.
Please include:
- Your full name.
- Your order number.
- The product name and quantity.
- The reason for your return.
- Supporting photographs or documentation, if relevant.
Please wait for return instructions before sending any product back. Unauthorized returns may be delayed or refused where permitted by law.
Return address: [Insert Business Return Address]
Email: [Insert Customer Support Email]
5. Return Shipping Costs
For returns due to a change of mind or an incorrect order placed by the customer, return shipping costs may be the customer’s responsibility, where permitted by applicable law.
If a product is defective, damaged on arrival, or incorrectly supplied, Coleopterax will handle reasonable return shipping costs or provide an appropriate alternative in accordance with applicable law.
Because silicone compounds may require special handling or transport, customers must not send products using a shipping method that violates applicable chemical transport, packaging, or safety requirements. Contact us for instructions before shipping any potentially hazardous or leaking material.
6. Refunds
Once a returned product has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method unless another method is agreed upon or required by law.
Refund processing times may depend on your payment provider or bank. Any applicable statutory refund deadlines will be respected.
Original shipping charges, return shipping charges, and other fees will be handled in accordance with applicable law and the circumstances of the return.
7. Exchanges and Replacements
If you receive a damaged, defective, or incorrect product, contact us to discuss a replacement or exchange.
Replacement availability depends on stock, product specifications, and the nature of the issue. If a replacement is unavailable or not an appropriate remedy, we will discuss an alternative solution in accordance with applicable law.
8. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
Orders that have not yet been dispatched may be eligible for cancellation. Once an order has been dispatched, the applicable return procedure may apply.
Order cancellation and withdrawal rights, including any statutory cooling-off period, will be respected where applicable.
9. Consumer Rights
This policy does not limit or exclude any mandatory consumer rights, statutory withdrawal rights, warranties, or remedies available under the laws applicable to your purchase.
Where applicable law provides more favorable rights to the customer than this policy, the applicable legal requirements will prevail.
10. Contact Us
If you have questions about returns, refunds, replacements, or product quality, please contact Coleopterax:
Company: Coleopterax
Email: info.coleopterax@gmail.com
Website: coleopterax.com
We will review your request and work with you to find an appropriate solution in accordance with our policy and applicable law.